Terms and conditions

These terms & conditions apply to all Graphic Deluxe offers, products, orders, agreements, and deliveries of Graphic Deluxe. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at graphicdeluxe@gmail.com

Payment methods
You can choose from the following secure payment methods: PayPal and Credit card; Maestro, AMEX, Mastercard, VISA and Paypal accepted cards. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at the receiver's end.

Order process
Once you place your order the agreement becomes binding. Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order.

Discount code
Did you join our mailing list and receive your 10% discount? You can add the discount code during checkout. The discount code can be applied to all products available on graphicdeluxe.co.uk except for sales items.

Change or cancel your order
If you have any urgent changes please contact us at graphicdeluxe@gmail.com. Once your order has been picked up by the shipping courier, we are not able to change or cancel an order once placed. Please make sure you choose your items carefully and add the correct shipping information before placing your order. We pack and ship orders daily so cannot guarantee your requests can be made.

Shipping costs
The right shipping method and price will automatically be calculated for you when you place your order. Depending on your location or when ordering multiple products, your package will be heavier and bigger, and therefore shipping costs become higher.

Import taxes and duties
International customers, please be aware that your country may be subject to additional taxes, customs duties, and fees levied by the destination country.

Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point, it is your responsibility to contact the carrier and pay for the additional costs. Graphic Deluxe is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.

Shipments that are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to Graphic Deluxe, the customer forfeits the original shipping cost.

Wrong shipping address
If you have filled in an incorrect shipping address on your order, please contact us ASAP at graphicdeluxe@gmail.com. Please note that once your order is on its way, we are unable to change the shipping address. We advise you to reach out to the shipping courier of your parcel directly as they may be able to redirect your parcel.

Orders returned due to an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for the loss of stolen packages.

Order tracking
Once your order is processed you will receive a confirmation email from Graphic Deluxe with tracking information. Please check your emails spam folder when you haven't received the confirmation email.

Delivery
The UK 1–2 working days after shipping
Europe approx. 2–5 working days after shipping
Worldwide approx. 4–10 working days after shipping

Approval period
At Graphic Deluxe, we strive to represent our art prints as accurately as possible through online product images. However, it's important to note that due to variations in computer and phone screens, the colours of the actual print may appear slightly different in real life compared to what you see online.

Order not delivered
In the event that your order is not delivered, missing, or lost, please reach out at graphicdeluxe@gmail.com If the tracking information states the order has been delivered, please request proof of delivery with photo evidence. Please then forward us all correspondence you have had with the courier so that we can investigate on our end. Once the package has been concluded as lost by the courier, we can issue you a replacement, store credit, or refund.

Incorrect address/not at home
If you accidentally entered an incorrect delivery address or are not home when the courier service has tried to deliver the package – and there are therefore extra costs – Graphic Deluxe holds the right to calculate these additional costs on to you.

Faulty items
If you have received a faulty item please email us a photo at graphicdeluxe@gmail.com, so that we can assess the fault. If deemed faulty, we will replace the item if stock is available, or provide a refund. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

Damaged items
If you received damaged goods or the quality of the product is not to your satisfaction, please send an e-mail with a photo to graphicdeluxe@gmail.com

Returns
We hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product.

The costs and responsibility of the return shipment are the responsibility of the customer (unless the shipment is a faulty item). Please make sure your order details (order number, name, address) are included in your return parcel and are shipped with a track & trace number since we can not refund lost parcels.

You can send the package to:
Graphic Deluxe
8 Baden Powell Court,
Charterhouse Road,
Godalming, Surrey GU7 2AW
United Kingdom

If goods are used, worn, damaged, or incomplete we have the right to refuse returned items. The refund will take place after receipt and inspection within 14 working days from the day that your returns package arrives. Graphic Deluxe can only transfer the refund to the account where the original payment came from.

Copyright
All photos and images displayed by Graphic Deluxe are copyrighted. Without written permission from Graphic Deluxe, photos, graphics, artworks, and logos cannot be reproduced and publicly used.

Company details
Graphic Deluxe is a trading name of Marc Jenkins Design.